INTRODUCTION
Job Title: Client Services Analyst
Name: Jeffrey Ball
Company Overview: Jeffrey Ball serves as a Client Services Analyst at Husky Energy, where he plays a key role in providing technical support and ensuring smooth operations within the company. His work involves a blend of computer support, telecommunications, and application development.
Job Overview
Jeffrey describes his career as both challenging and fulfilling. He enjoys working in a dynamic environment, with offshore opportunities that keep his role fresh and exciting. His duties include assisting clients with technical issues, developing applications and websites, and providing support for telecommunications systems, all while adhering to safety protocols common in offshore settings.
Career Path
Before joining Husky Energy, Jeffrey completed the Computer Support Specialist and Programmer Analyst (Business) programs at the College of the North Atlantic. His passion for technology and electronics led him to pursue a career in this field. He began his journey as a co-op student, eventually moving on to the help desk team, and is now positioned as a junior client services analyst. Looking ahead, he hopes to advance to a senior role or specialize in areas such as networking or server management.
Day in the Life
Jeffrey typically works from 8:00 a.m. to 5:00 p.m. in an office environment but occasionally takes on 12-hour shifts offshore. His commute to his downtown St. John’s office is just 15 minutes. In addition to technical support duties, he also travels to Husky’s head office in Calgary for meetings and training opportunities, broadening his skills and knowledge.
Skills and Tools
Technical Skills: Computer support, telecommunications troubleshooting, application development, and website design.
Soft Skills: Problem-solving, effective communication, adaptability, and teamwork.
Tools Used: Various software applications for technical support, Microsoft Office Suite, and specialized tools for application development.